We were all quite distressed at Mobility Buddy when we read this article on the guardian.co.uk website.
As with every industry, there are always a few cowboys that are just our for making quick sales with no care or morals about their customers. The featured company the The Guardian article are obviously one of those that you'd expect to see on the Rogue Traders TV programme.
This kind of company should not be used to make all customers of mobility scooters put off purchasing one. After all, the mobility aids industry is all about caring for people and providing the means to make life easier. To help people through this mine field, we've proposed a 'Buddy' check-list of the things that should help people when thinking about purchasing a mobility scooter:
- It can be a big decision to make and you need to feel comfortable with your scooter but also reassured that you can live with it long term. You need to know that the people you speak to are not pressuring you into a sale. Having a salesperson calling can be very intimidating, especially if they are on commission and have a limited selection of scooters.
- Shopping on the internet can be a bit daunting for people. Knowing where to start and how to find what you are looking for can take a long time. However, there is a comprehensive amount of information available, including advice, help and product information about the scooters. It also means you can shop around and find the best price for your needs.
- Once you've approached a scooter outlet, make sure you ask or find out about the level of service available to you. can the staff at the outlet help with finding the right scooter? Do they know the product range and is it extensive enough for you? Is there someone to call and speak to personally about your needs and can they help you buy rather than make the decision for you? Do they have a showroom available for you to see and try the scooter?
- Once you're ready to buy a scooter you needs to find the best purchase option. Service levels vary but you need to find out if there is a cancellation policy and check the delivery prices or for any hidden costs. Buying a disabled scooter or powerchair can be very confusing. Prices seem to very enormously from company to company. Beware! Often the cheapest prices only come with a very basic warranty.
- What is the after sales service like? This is a very important issue for you as you need to be assured that if something is to go wrong with your scooter, you can contact the outlet and they will make the repairs or servicing for you. When paying such a high price for a scooter this should guarantee an excellent aftersales service - many places do not offer this so always ask about this before you buy.
- Above all, see how much they care about you finding the right scooter and how much care once you've bought it.
Mobility Buddy excel in their customer care and after sales service for disabled scooters and mobility aids. Mobility Buddy has a caring, dedicated, sympathetic and understanding team with over 20 years experience in supplying mobility aids.